Trans Bay Tile       

Andrea Baker

Martinez, Ca

"I admit I am super particular!   I have a difficult time having contractors and workers in my home and especially when I'm not there.  Chris was extremely professional, punctual, unbelievably tidy and trustworthy that I can't wait to do another project!  I am thrilled with his work - it is perfect!!!!   My kitchen and bathroom look amazing and simply could not be happier.  I will try to upload photos when I finish painting etc.  Such a hard worker - I would have to highly recommend!   THANK YOU!!  A+++"

Review posted on Yelp.com

Tracy Taylor

Concord, Ca

 

"My Husband Tim and I would like to express our appreciation for the work you did installing the tile backsplash in our kitchen. The quality of your work, your work ethic, and your customer service skills are beyond reproach.

 

From our initial contact you provided honest, concrete answers to our questions. Once we had your estimate in hand and agreed to have you do the work, you came for another visit to answer our questions regarding tile selection and particulars with regard to placement.

 

After our countertops  were installed we contacted you to arrange a time to begin work and you were able to schedule us in a timely fashion. Upon arriving for the first day's work, it came as a surprise to us that the previous workers had not sufficiently removed the old backsplash in a manner which would allow you to begin installation. You very professionally explained what more was required and without complaint set about to correct the situation. The entirely of your service proved to be similar.

 

Each day you arrived early and worked steadfastly until the day's work was complete. I don't believe I witnessed you take a single break. You cleaned up nicely at the end of each day. Most importantly, the work you did was beautiful! The entire experience of having you in our home was more that satisfactory.

 

Very, rarely do I see fit to formally acknowledge the quality of service rendered, but your company deserves commendation. Please feel free to use my Husband and I as references for your future  jobs. We will be more than happy to share our experience. Thank you again for the excellent quality of service you provide!"

 

From the Desk of Tracy Taylor. Formal letter of recommendation

Kevin Wood

Oakland, Ca

 

Excellent service!

What is excellent service?

One; answer the phone when a customer calls.  Chris answered right away.  Two; make an appointment committment on the spot.  Chris offered to come the next day to do the job.  I wasn't availble so we worked out a time for a couple days later that was convienient for me.  Three; show up and show up on time.  He was there at the appointed time on the dot.  Four; come prepared to do the job.  He had all the needed tools, materials and he allowed enough time to complete the job.  No excuses.  No running to the store for something.  No problems!

Chris' craftsmanship was also excellent.  This was a minor tile job, about 10 square feet in a shower surround.  It had to be spaced and positioned to match the adjacent existing tile.  It was perfect.  He's clearly very skilled.

He was polite and personable.  He listened carefully when we discussed what I wanted.

I highly recomend Chris of Trans Bay Tile!  He exceeded my expectations.  I will have him come back to artfully install a bathroom vanity top soon.

Review posted on Yelp.com